Do you have a question about our tours and services? We understand that half of travelling is planning, which is why you can contact us with any of your concerns before you book. We want to make sure you have all of the information you need to decide which tours and activities are best for you. It’s likely that we’ve answered your query in our Frequently Asked Questions section which includes details on our refunds policy. If we haven’t, you can contact us at one of the following numbers for an immediate response. Alternatively, you can contact us here:
TELEPHONE
+39 055 28 1103
HEADQUARTERS
Via De'Lamberti, 1 Firenze (FI)
HOURS OF OPERATIONS
From April 1st to September 30th
Monday to Sunday 7:30am to 8:30pm
From October 1st to March 31st
Monday to Sunday 7:30am to 6:00pm
How can I pay?
When booking online, you can pay using Apple Pay or with major credit cards including Visa, Mastercard, American Express, Discover, JCB, and UnionPay.
What is your cancellation policy?
Shared tours: 48 HRS cancellation policy. Full penalty applies for cancellations in the last 48 hours prior to tour departure. Full penalty applies for no-shows.
FOR ALL TOURS INVOLVING COLOSSEUM: 72 HRS cancellation policy. Full penalty applies for cancellations in the last 72 hours prior to tour departure and / or no-shows.
Private tours: For bookings from 1 to 8 people: 8 DAYS Cancellation policy. Full penalty applies for cancellations in the last 7 DAYS prior to tour departure and no-shows.
For bookings up to 9 people: availability and cancellation policy ON REQUEST.
What is your rain policy?
Most of our tours run rain or shine. For details about the specific rain policy, please check the tour’s dedicated page.
How many people are on a tour?
Tour sizes can vary depending on the experience you booked. Please check the tour details for specific information.
There is no minimum number of participants required to start the excursion, unless otherwise noted.
In which days are the tours available?
Most of our tours are available every day, though availability may vary depending on the month. Please check the calendar on the specific tour page for exact dates.
How long does the tour last?
The duration of each tour varies. You can find the exact length in the tour description.
What activities are suitable for children?
Unless otherwise stated, most of our tours accommodate children, and our cooking classes are especially fun for them.
If there is an age restriction for a tour, you will find this information in the tour notes.
Are there any senior or children discounts?
Unless otherwise stated, children aged 0–3 years can join the tour for free. You can find all current promotions by checking the calendar on each tour page.