How can I pay?
When booking online, you can pay using Apple Pay or with major credit cards including Visa, Mastercard, American Express, Discover, JCB, and UnionPay.
What is your cancellation policy?
Shared tours: 48 HRS cancellation policy. Full penalty applies for cancellations in the last 48 hours prior to tour departure. Full penalty applies for no-shows.
FOR ALL TOURS INVOLVING COLOSSEUM: 72 HRS cancellation policy. Full penalty applies for cancellations in the last 72 hours prior to tour departure and / or no-shows.
Private tours: For bookings from 1 to 8 people: 8 DAYS Cancellation policy. Full penalty applies for cancellations in the last 7 DAYS prior to tour departure and no-shows.
For bookings up to 9 people: availability and cancellation policy ON REQUEST.
What is your rain policy?
Most of our tours run rain or shine. For details about the specific rain policy, please check the tour’s dedicated page.
How can I modify or cancel a booking?
Changes or cancellations can be made by contacting customer service directly.
How many people are on a tour?
Tour sizes can vary depending on the experience you booked. Please check the tour details for specific information.
There is no minimum number of participants required to start the excursion, unless otherwise noted.
Where is the tour meeting point?
All our meeting points are located in central areas and are easily accessible. You can find the exact meeting point and a map on each tour page and on the voucher you will receive after the booking.
In which days are the tours available?
Most of our tours are available every day, though availability may vary depending on the month. Please check the calendar on the specific tour page for exact dates.
How long does the tour last?
The duration of each tour varies. You can find the exact length in the tour description.
What activities are suitable for children?
Unless otherwise stated, most of our tours accommodate children, and our cooking classes are especially fun for them.
If there is an age restriction for a tour, you will find this information in the tour notes.
Are there any senior or children discounts?
Unless otherwise stated, children aged 0–3 years can join the tour for free. You can find all current promotions by checking the calendar on each tour page.
What happens if I arrive late at the meeting point?
We try to accommodate everyone, but it is very important to arrive on time. Out of respect for other guests and the staff involved, the tour will start as scheduled, and a refund cannot be guaranteed. In any case, we recommend notifying us in advance if you anticipate being late.